Return Policy

Pronto Letter Return Policy

If you must return an order the letters must be in their original condition, undamaged.

You will be charged a 15% restocking fee + shipping costs for your return.

Please contact us at sales@pronto-letters.com to start a return.

MR Sign Cabinets Return Policy

If an item should arrive damaged, mark the bill of lading as damaged, do not sign, and refuse shipment. Please contact us immediately. All claims for loss or damage must be filed with the common carrier used for shipment. For damaged shipments involving UPS, please retain original packaging and notify us immediately for a RMA number. We will promptly contact UPS and arrange for damage inspection at your location. UPS will return shipments to us after inspection is complete.